RETURNS

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Our policy lasts a minimum of 30 days. If 30 days have gone by since your purchase, please check details of your product to see if still eligible for a refund. If allotted time has passed, unfortunately we can’t offer you a refund or exchange.


To complete your return, we require a receipt or proof of purchase and receiving of same product purchased


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at felineruff@gmail.com.

Exchanges (if applicable)
We will replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at felineruff@gmail.com


Shipping
To return your product, you should mail your product to: 35685 Ithaca Drive, Avon, OH 44011

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


 

  • All items are available exclusively on Amazon and Chewy

  • We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

Cleveland, OH, USA

  • Click HERE for our Terms & Conditions

  • All items come with a minimum 30 day return policy. Follow the return process through the site purchased

    • Click HERE for full refund policy

  • All items are shipped within 3 business days via USPS Priority Mail

©Feline Ruff 2021